If a shipment gets lost or damaged, then you can submit a claim. Claims must be made within 15 days from the shipping date. Claims for late shipments are not supported.
If a shipment is scanned as Return to Sender, then such a shipment is no longer eligible for a claim.
When you contact us, you need to provide the following information:the order number
the tracking numberthe postcode of the delivery addressthe value of the items in the shipment